hgvg Privacy Policy

hgvg ("we", "us", "the Platform") is the data controller responsible for the personal information of registered users of the hgvg platform. We process personal data in accordance with applicable data protection principles. This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights available to you as a data subject.

This policy applies to all personal information collected through the hgvg website, mobile platform, customer support channels, and any other interaction you have with hgvg, whether you are a registered account holder, a prospective user, or a visitor browsing the platform without having registered. Please read this policy carefully. If you have any questions about how hgvg processes your personal data, contact our support team at the address provided at the end of this document.

hgvg collects personal information that is necessary to provide you with a safe, compliant, and personalised betting and gaming experience. The categories of personal data we collect include, but are not limited to:

• Identity and contact data: full name, date of birth, gender, email address, mobile phone number, and residential address. This information is collected at registration and updated during KYC verification.
• Financial data: deposit and withdrawal history, payment method details (such as bKash wallet number, Nagad account, Rocket account, or masked card numbers), transaction amounts, and currency balances.
• Technical and device data: IP address, device type and model, operating system, browser type and version, unique device identifiers, session timestamps, and geolocation data (at city or country level only — hgvg does not collect precise GPS coordinates).
• Usage and behavioural data: pages visited, games played, betting history, wager amounts, session duration, feature interactions, and responsible gaming tool usage. This data is used to improve the platform and to fulfil regulatory requirements.
• Communications data: the content of messages exchanged with hgvg's customer support team, including live chat transcripts, support tickets, emails, and any documents submitted for verification purposes.

hgvg may collect additional categories of sensitive data — such as identity document images — solely where required by applicable law or our anti-money laundering obligations. Such data is handled with additional safeguards and is never used for marketing purposes.

hgvg uses the personal information we collect exclusively for legitimate, specified, and transparent purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. Our primary uses of your data are:

• Account creation and management: to register your account, verify your identity, process your deposits and withdrawals, and maintain accurate account records throughout our relationship with you.
• Service delivery: to provide you with access to all hgvg products including sports betting, live casino, slots, crash games, and payment services, and to ensure these products function correctly on your device.
• Legal and regulatory compliance: to meet our anti-money laundering (AML) obligations, perform know-your-customer (KYC) checks, respond to lawful requests from competent authorities, and maintain records as required by applicable law.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, account abuse, bonus manipulation, money laundering, and other prohibited activities that would harm the integrity of the platform or other users.
• Responsible gaming: to monitor your gaming behaviour and apply responsible gaming protections — including deposit limits, session time reminders, and self-exclusion — where you have requested them or where we are required to intervene to protect player welfare.
• Platform improvement and personalisation: to analyse usage patterns, diagnose technical issues, develop new features, and where you have consented, to personalise your experience with content and promotional offers relevant to your interests.

hgvg processes your personal data on the following legal bases:

• Contractual necessity: processing that is necessary to perform our contract with you — including creating and managing your account, processing transactions, and delivering the services you have requested.
• Legal obligation: processing necessary for hgvg to comply with applicable legal requirements, including AML regulations, KYC obligations, age verification requirements, and lawful orders from competent authorities.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming oversight, and service improvement, where these interests are not overridden by your fundamental rights and freedoms.
• Consent: for optional processing activities such as marketing communications and certain personalisation features. Where consent is the legal basis, you may withdraw it at any time without penalty by contacting our support team.

hgvg does not sell, rent, or otherwise commercially exploit your personal data. We may share your information with the following categories of recipient only where necessary and on a strictly need-to-know basis:

• Payment service providers: bKash, Nagad, Rocket, Upay, and card processors receive the transactional data necessary to process your deposits and withdrawals. These providers are bound by their own data protection obligations and are not authorised to use your data for any other purpose.
• Technology and game providers: third-party game studios and platform infrastructure providers may process technical data (such as session identifiers and game round data) as necessary to deliver their services. These providers operate under strict data processing agreements with hgvg.
• Regulatory and law enforcement authorities: hgvg will disclose personal information to competent authorities — including financial intelligence units and law enforcement agencies — where required by applicable law, court order, or regulatory directive. We will notify you of any such disclosure unless prohibited from doing so by law.
• Professional advisers: legal counsel, auditors, and compliance consultants may access personal data on a confidential basis in the course of providing professional services to hgvg, subject to obligations of confidentiality.

hgvg requires all third parties to whom personal data is disclosed to implement appropriate technical and organisational measures to protect that data and to use it only for the specified purpose. hgvg remains responsible for ensuring that third-party recipients handle your data in compliance with applicable data protection standards.

hgvg uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your browser at the request of the website you are visiting. hgvg uses the following categories of cookies:

• Strictly necessary cookies: essential for the platform to function. They enable core features such as session authentication, account security, and payment processing. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: collect anonymised information about how users interact with the platform — such as pages visited, time spent, and error messages encountered — to help us improve the site's performance and usability.
• Functional cookies: remember your preferences such as language settings and responsible gaming tool configurations, so you do not need to re-enter them each time you visit.

You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of some platform features. hgvg does not use cookies to serve third-party advertising or to track your activity on websites outside the hgvg platform.

hgvg retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply: account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering regulations; KYC verification documents are retained for a minimum of five (5) years from the date of verification; communications data and support records are retained for two (2) years from the date of the last interaction; technical and device data is retained for twelve (12) months on a rolling basis.

When personal data is no longer required, hgvg deletes or anonymises it in a secure manner. Where anonymisation is used, the resulting data no longer constitutes personal data and may be retained indefinitely for statistical or analytical purposes. You may request early deletion of your data subject to hgvg's legal retention obligations — see Section 8 (Your Rights) for details.

hgvg implements technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. Our security framework includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to personal data strictly on a need-to-know basis, regular security audits and vulnerability assessments, and incident response procedures to address potential data breaches promptly.

While hgvg takes all reasonable steps to protect your personal information, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you suspect that your account security has been compromised, please contact hgvg support immediately so that we can take protective action without delay.

As a data subject, you have the following rights in relation to the personal data hgvg holds about you. To exercise any of these rights, please contact the hgvg support team at [email protected]. We will respond to all rights requests within a reasonable timeframe and at no charge:

• Right of access: you may request a copy of all personal data hgvg holds about you, together with information about how it is processed and with whom it is shared.
• Right to rectification: you may request correction of any personal data that is inaccurate or incomplete. hgvg will update its records as soon as practicable after receiving a rectification request.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent and there is no other legal basis for processing, or where processing is unlawful. Erasure requests are subject to hgvg's legal retention obligations.
• Right to restrict processing: you may request that hgvg restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested or while an objection is being considered.
• Right to object: you may object to processing based on legitimate interests. Where you object to processing for direct marketing purposes, hgvg will cease that processing immediately without requiring justification.

hgvg will verify your identity before actioning any rights request. We reserve the right to refuse requests that are manifestly unfounded or excessive. If we refuse a request, we will explain our reasons in writing. You are not required to pay a fee to exercise your data rights under this policy.

The hgvg platform is strictly intended for adults aged 21 and above. hgvg does not knowingly collect personal information from any person under the age of 21. If we become aware that personal data belonging to a person under 21 has been collected, we will take immediate steps to delete that data and permanently close the associated account. If you believe a person under 21 has registered on the platform, please notify us immediately at [email protected].

The hgvg platform may contain links to third-party websites or services operated by game providers, payment partners, or other entities. hgvg is not responsible for the privacy practices or content of any third-party site. When you leave the hgvg platform and visit a third-party site, that site's own privacy policy governs the collection and use of your information. We encourage you to read the privacy policy of any site you visit.

hgvg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform functionality. When material changes are made, we will notify registered users via the contact details associated with their account or by displaying a prominent notice on the platform at least seven (7) days before the changes take effect.

Your continued use of the hgvg platform after the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you should discontinue use of the platform and may request account closure by contacting our support team. The current version of this Privacy Policy is always available at https://hgvg.bet/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which hgvg processes your personal data, please contact our data protection team. We are committed to resolving all privacy-related enquiries promptly and transparently. Our support team is available 24/7 and treats all data protection requests with the highest level of confidentiality.

Support email: [email protected]